Your cannabis delivery FAQ
Cannabis Delivery FAQ
Our cannabis delivery FAQ answers the most common questions about ordering from InstantBud: delivery times, areas, free-delivery minimums, payment, ID and refunds. For the national rules on legal cannabis, see Health Canada.
Cannabis delivery FAQ: your questions answered
Tap a question to see the answer.
Cannabis delivery FAQ: ordering
How does cannabis delivery with InstantBud work?
Browse the menu at instantbud.co, add your picks to your bag and check out. A driver brings your order to your door the same day. See our how to order page for each step.
Who can order cannabis for delivery?
You must be 19 or older. Our driver checks valid government photo ID at the door on every order.
What can I order?
Our menu has flower, pre-rolls, edibles, drinks, concentrates, vapes and accessories.
Do I need an account to order?
Please check at checkout. You can browse the full menu without signing in.
Can I change or cancel my order?
Call us as soon as possible on 236-969-8626. Once a driver is on the way, changes may not be possible.
Cannabis delivery FAQ: times and hours
How fast is same-day cannabis delivery?
Surrey orders usually arrive in 60–90 minutes. Langley orders usually arrive within 90–180 minutes. Times are estimates and depend on distance and order volume.
What are your delivery hours?
We deliver every day from 10 AM to 10 PM.
Do you deliver the same day?
Yes. Orders are delivered the same day, during our delivery hours.
Can I get a delivery time estimate for my city?
Call us on 236-969-8626 and we will give you an estimate for your address.
Cannabis delivery FAQ: areas and fees
Which cities do you deliver to?
We deliver to Surrey, Langley, White Rock, Delta, Burnaby, New Westminster, Vancouver, Richmond, Coquitlam, Port Coquitlam, Port Moody and Pitt Meadows. Tap a city for local delivery details.
Is delivery free?
Delivery is free over $45 in Surrey, $60 in Langley, White Rock and New Westminster, $80 in Delta and Burnaby, and $100 in Vancouver, Richmond, Coquitlam, Port Coquitlam, Port Moody and Pitt Meadows. Below those amounts, a delivery fee applies and is shown before you place your order.
Is there a minimum order?
Any order can be placed, but free delivery depends on your city's minimum. See the amounts above or our delivery policy.
Cannabis delivery FAQ: payment and ID
How do I pay?
We accept cash and Interac e-transfer. We do not take card payments on the website.
What ID do I need?
Valid government-issued photo ID showing you are 19 or older. Our driver checks it at the door.
What if I do not have ID when the driver arrives?
We cannot hand over the order without valid ID. Please have it ready.
Cannabis delivery FAQ: privacy and refunds
Is the packaging discreet?
Yes. Every order arrives in plain, unbranded packaging.
What is your refund policy?
We only refund a broken device reported on the first day of purchase. All other sales are final. Read the full refund policy.
How do you handle my personal information?
We collect only what we need to take and deliver your order and we do not sell it. See our privacy policy.
How do I contact InstantBud?
Call 236-969-8626 any day from 10 AM to 10 PM.
More cannabis delivery questions?
Call us any day from 10 AM to 10 PM, or start your order online.
You must be 19 or older. Valid ID is checked at the door.